What is an SAP transport request? How to import/export TR?
Reachable at any time: Your competent contact person is available at all times. If you operate SAP Basis Support in-house, personnel bottlenecks may occur. If your SAP employees are absent due to illness or vacation, there may be no equivalent replacement available.
In general, SAP operations and all associated activities need to be further professionalised. This includes the documentation of key and mission critical processes and their verification for timeliness and validity. It is also necessary to record and describe the performance of the base by IT service management, as well as techniques such as a RACI matrix to identify and document the responsibilities of the SAP basis.
In these cases, you will quickly get the problem under control with a manual user synchronization. This is because the user synchronization checks which roles are assigned to a user and then assigns the current, matching profile. You can run this user synchronization either manually or (my recommendation!) automatically as a background job:
So-called Access Control Lists (ACL) offer a good possibility to secure your gateway in order to exclude unwanted external accesses to the database of the application server. With the help of the ACL files reginfo and secinfo an access control can be implemented, in which allowed as well as forbidden communication partners can be defined. The reginfo file controls the registration of external programs on the gateway, which means that rules can be defined that allow or prohibit programs. With the help of the file secinfo you can define which users are allowed to start an external program. To be able to use these files, you must set the parameters gw/reg_info and gw/sec_info (transaction RZ11). For more information, refer to SAP Note 1408081.
"Shortcut for SAP Systems" makes many tasks in the area of the SAP basis much easier.
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We have resources that have been active in this environment for many years and have gained extensive experience.