2nd Level Support
Building the foundation for your smart business
Trust consultants with excellent knowledge of SAP software. They provide you with the necessary support at every stage of your transformation.
We offer the block-by-block solution of the software service support and targeted advice on SAP solutions. We run databases, monitor the SAP landscape, manage changes (transfer) and implement the update blocks, and set up backup/backup and system restore. In addition to the "Base" block, we resolve incidents 24/7, evaluate the need to change SAP Notes, databases, and operating systems for SAP applications. We install and deploy SAP Solution Manager. In addition to the "Advanced" block, we develop the company strategy, build and maintain the SAP landscape, and pull applications to new operating system versions, databases, and SAP platforms.
SAP Roll Out in France
The team responsible for the maintenance and management of SAP systems consists of more than 90 people and even accounts for 1/3 of Hicron's total workforce. Our consultants are always available - a dedicated team works on your system and has all the necessary skills and knowledge of the SAP modules your company uses.
Any support request that we receive will only be completed after positive feedback from the user. The solution of each problem serves as the basis for another knowledge base entry for this project / solution.
Some missing SAP support functions in the standard are supplied by the PC application "Shortcut for SAP Systems".
It is also necessary to update the ST-PI and ST-A/P add-ons.
This helps to identify specific problems in the application of the systems more quickly and can be systematically fixed or improved.