Analysis Solutions and Data Management
We are the contact person for all technical issues for SAP ERP and SAP Solution Manager and act as an interface between you and the hosting partner. It is available for regular voting by telephone, over the Internet and also on site.
SAP emphasises that SAP ONE support is not a separate support offering and therefore does not mean additional costs for users. SAP ONE support is provided via SAP Enterprise Support. SAP ONE Support complements SAP Enterprise Support and SAP already provides a comparable level of support for its two SAP subsidiaries, SuccessFactors and Ariba.
Whether after a successful joint project or as a new customer, we support you!
Your SAP® systems are mission-critical, must be readily available and function smoothly. However, no software solution is technically always trouble-free.
End-user support is typically run on two levels - help desk and key user. The help desk supports the horizontal functionality used in the broader user community, while key users support more specialised departments and specific functions within your organisation.
A useful product - "Shortcut for SAP Systems" - is available for SAP Support employees.
He sees the user information, runtime information, screenshots, everything that is technically necessary to classify this ticket correctly and of course to solve it quickly.
Through our many years of experience we offer you a round-service in the field of hardware and software.