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No software solution in the world, even if it comes from the world's largest enterprise software vendor, runs smoothly. In business-critical processes, the root cause of an incident costs your employees a lot of time and nerves, and the solution finding requires in part deep development knowledge that a normal user does not have.
Our work is aimed at improving the business of our customers. Our task does not end with the implementation of the IT solution. We support customers all over the world with the operation, maintenance and administration of the solution.
SAP Standard Support or Enterprise Support?!
We offer support models tailored to your needs with flexible switching options. Our support can be obtained on a daily or hourly quota basis according to your needs.
In order not to miss the goal of a support agreement, our specialists make sure that no new functionalities are introduced via the support. New requirements still need to be approved and initiated by project managers via change requests. For smooth support, it is also important to identify early on whether the cause is in the software or the IT infrastructure. We also provide advice on these issues.
Use "Shortcut for SAP Systems" to accomplish many tasks in SAP Support more easily and quickly.
With consistent and timely support, you can build a more reliable and stable SAP landscape, minimising downtime, restore times, and the cost of restoring your SAP system.
They gave us the overall score "very good.".