Combination of On Premise and Private Cloud as a goal
The quick look at the SAP Support connection
Our experts ensure a timely release with short reaction and solution times. We rely exclusively on permanent employees in Germany for our support and do not use offshore resources for our call-in.
SAP AMS or SAP Support? What are the differences? Are there any at all? What support does my company need? We want to clarify, because the differences and added values of these SAP services often cause confusion among SAP users. Even if you do detailed Google searches - SAP partners and SAP itself do not entirely agree on how the SAP Application Management Services and SAP Support differ.
If it burns again...
We offer support in various areas, whether it is the maintenance of your ERP systems (e.g. SAP ECC, S/4HANA, C/4HANA), the operation or hosting or through the CPI monitoring. We also have experienced consultants in application support who have been working with SAP ECC and its previous versions for decades.
Next, you will work with a consultant to determine support levels, hourly service windows, and maximum response times (SLAs). In this way, it is you who design our offer to tailor it entirely to your company, not the other way around.
The "Shortcut for SAP Systems" tool is an excellent tool for handling many tasks in SAP Support more easily and quickly.
Nevertheless, a positive trend is emerging.
This should also reduce the complexity of support for users at the same cost.