Contact points for tracking metrics to support users and process-specific introductory metrics
Management of organisational changes
Based on our worldwide experience with SAP contract terms and licencing agreements, we identify the best licencing scenarios and customised contract design solutions for your business. We also provide advice and support throughout the negotiation process.
The second level of our customer service process supports the first level in more complicated cases. Due to the excellent technical expertise available in this stage, the possible causes of the disturbance are quickly found and a solution is reached. If during troubleshooting it is determined that the help of the software house SAP is needed, the contrimo employee increases the priority and the request reaches (in consultation with the customer) our 3rd level support.
Relief for teachers
In second- or third-level support we solve your problem tickets and incidents that cannot be solved in the first-level. For this we rely on our own consultants, who know your environment well and act quickly and competently.
Whether you are implementing a new solution, migrating an existing solution to the cloud, or transforming your business, we can help you achieve the desired results. SAP offers a selection of success experience offers to help you get where you are on your way.
Tools such as "Shortcut for SAP Systems" are extremely useful for SAP support.
From planning, through implementation, to operations - on-site or remote - our service can be found where you need it.
For customers switching to SAP Cloud powered by SAP HANA, SAP recommends SAP Enterprise Support.