End-User Support
Best practices
With SAP ONE Support, SAP introduces a new support programme that covers all products and solutions. With SAP ONE Support, the provider provides a central access point independent of technology, deployment method or SAP solution. Thus, all business process scenarios can be covered by a unified support. According to SAP, this includes support for business-critical processes.
The communication path with SAP will also be simplified, across the entire solution landscape. In this way, SAP wants to ensure a uniform presence across all channels. In addition, SAP wants to optimise and extend support through new and innovative cooperation models. The free telephone number "Call 1 SAP" is planned for this purpose. This will be available in the second quarter of 2014.
Definition and benefits SAP Support
The first stage of cooperation is always to determine the needs of your company and SAP users. Knowing which processes are critical to your business is the key to ensuring business continuity.
We have a dedicated and certified SAP CoE (Centre of Expertise) that supports SAP customers throughout Asia. Our team of support experts for SAP S/4, SAP ECC, Business One and C/4HANA provides first and second level AMS support as well as continuous improvement and staffing enhancement services. As a leading SAP support company, we help you stay up-to-date, support you with the improvements you want, and keep your systems running in the cloud or on the ground.
The "Shortcut for SAP Systems" tool is an excellent tool for handling many tasks in SAP Support more easily and quickly.
Often it is still lacking in the current documentation of the processes, because until the rollout the processes sometimes change.
Use our cloud services to initiate fundamental changes by moving operations to the cloud and benefiting from speed and stability.