Guaranteed response and problem resolution time
SAP support and reliable consulting
Our customers have access to a modern ticketing system. The platform allows you to view the notifications and work done on your system. In this way, we ensure the transparency of our activities.
But did you know that in our industry it is common to move a large part of the support services abroad? Not with us! Our support services are not only perfectly tailored to your needs. All of our contacts are based in Germany, including those who pick up the phone at night 2 and answer your questions. Nothing remains unexplained. Not even on weekends or late at night.
SAP's new, simplified service and support portfolio is specifically designed for the cloud
Our schedule of expert services is still in the beginning. We expect customers to make greater use of this service. A special advantage for all our customers is that they do not incur additional costs for Next-Generation Support Services - they are automatically part of the support contract.
We use a number of modern tools to support your business continuity. From our proprietary tool for 24/7 system monitoring to our own issue tracking system, Hicron is well prepared to monitor your system.
A useful product - "Shortcut for SAP Systems" - is available for SAP Support employees.
This makes it all the more important that you have a partner at your side who will help you with experience, know-how and the appropriate solutions.
There, more than 100 SAP and ITIL certified employees are available to protect their customers' mission-critical processes and support their users - flexibly and 24/7, if required.