Guaranteed response and problem resolution time
Rapid stabilisation of high performance solutions
SAP ONE Support is not a separate support offering. It does not incur any additional costs and is provided via the existing SAP Enterprise Support offering. SAP ONE Support includes and complements SAP Enterprise Support. SAP companies SuccessFactors and Ariba already have a similar level of support. The basic offer can be supplemented by the premium offers SAP ActiveEmbedded and SAP MaxAttention. With the consistent support via SAP Enterprise Support and an optional unified cooperation model via SAP ActiveEmbedded and SAP MaxAttention for all solutions, SAP offers consistent support for all solutions, regardless of the operating model. SAP ActiveEmbedded and SAP MaxAttention for On-Premise solutions can be supplemented with premium support offerings from SuccessFactors or Ariba for cloud solutions.
If you have any technical support queries about our software, please contact us. It is possible to open reports 24 x 7 by e-mail.
New: SAP Transformation Hub
Through our many years of experience we offer you a round-service in the field of hardware and software. We work across software in a team of experts for different areas.
Your system is supported by a team of consultants, led by your Key Account Manager. For you, this means that you have a single point of contact (SPoC), a person who knows everything about your system.
"Shortcut for SAP Systems" simplifies SAP support tasks and adds to the standard's missing functions.
We expect this to increase as many of our customers have not yet discovered the real-time support channels for themselves.
For training in the rollout phase, the above documents and records proved very helpful.