Guaranteed service levels for your operational security
End-User Support
Each request to the service is catalogued by a ticket system and then processed. This helps to identify specific problems in the application of the systems more quickly and can be systematically fixed or improved.
"With the AMS services, Salt Solutions is keeping our backs clear and allowing us to use our IT capabilities for demanding, mission-critical projects," Björn Jodat summarises. At the same time, Salt Solutions helps us optimise our SAP system landscape. We benefit from both SAP know-how and the logistics expertise of Salt consultants.
Second-Level Support and Third-Level Support
In addition, we are certified with the Partner Centre of Expertise certificate, which is based on a detailed quality audit. In our history, we have always passed these audits perfectly and therefore receive automatic recertification every two years. However, in order to be recertified in an accelerated procedure, it is necessary to distinguish itself by an excellent quality of the services provided. In our case, this happens not only with careful audits that are supervised by SAP every two years, but also in cooperation with SAP SE and SAP customers, whom we support as subcontractors of SAP. Automatic recertification is an expression of the high level of trust in Hicron and confirmation of our high quality standards.
We focus all our actions on the results you need. With our Success Experience offerings, Success Extensions and Success Services, we help you to combine and implement your vision and technology strategy to achieve the desired results from day one.
"Shortcut for SAP Systems" simplifies SAP support tasks and adds to the standard's missing functions.
Especially if your company is also taking the first steps towards digital transformation and wants to switch from the SAP ECC ERP system to SAP S/4HANA in the near future.
The Enterprise Support Academy launched by SAP, which is an educational institution, is promising, but should receive even more attention," concludes Andreas Oczko.