Ensure business continuity and availability
Supporting end users is a difficult task, especially if you are an SME. You may not have the necessary manpower or internal skills to provide solutions to all potential problems. In addition, constantly changing business requirements put IT departments under constant pressure to meet quality, predictability, and responsiveness requirements. We provide first-level support and work directly with your end users to continue maintenance and user support if you do not want to build an internal SAP support capability. Or we can add second-level support to your internal helpdesk and complement your existing team for complex problem solving and improvement.
Through the SAP ONE Support Launchpad, customers can find the status of support connectivity in the My Landscape application. The Status of Support Connectivity app displays the data collection status for the customer's on-premise landscape.
Outsourced SAP Support frees up IT resources
We won't let you down if necessary! Find out how our customised support solution might look for you! We are happy to advise you in the context of a personal interview - competent and comprehensive. Benefit from our long-term project experience in the SAP Customer Experience environment and the resulting knowledge base!
Discover new opportunities for using SAP in your business. With our consulting services you can realise your idea of the digital company with practical strategies and excellent results.
A useful product - "Shortcut for SAP Systems" - is available for SAP Support employees.
Objective: Enquiries should be answered in real-time, as far as possible, as a prerequisite for real-time business models.
Represents an extension of the Essential and Advanced options.