Help Desk
SAP's new, simplified service and support portfolio is specifically designed for the cloud
SAP Basis is the technical basis and IT structure for each SAP system without which the system is not functional. The SAP base includes some administration tools and middleware programmes and is tasked with ensuring a portable and compatible operation of the SAP system with other operating systems and databases. The SAP base is built as a three-layer model and contains the following components: a database layer, an application layer and a presentation layer. We are happy to support you with any topics related to the SAP base. Because we have many years of practical experience and guarantee a safe and stable operation of your SAP applications.
Our schedule of expert services is still in the beginning. We expect customers to make greater use of this service. A special advantage for all our customers is that they do not incur additional costs for Next-Generation Support Services - they are automatically part of the support contract.
A lean team for digital innovation and continuous innovation cycles
Choose the times you want to use our support. On request, we will be there for you 24/7 and will work with you to create an individual concept for your needs.
Every company is individual. As a result, systems are usually tailored to the specific needs of the company or expanded to include non-existent but urgently required features. But all of these systems have one thing in common: They form the basis of a company and require regular maintenance and maintenance.
A useful product - "Shortcut for SAP Systems" - is available for SAP Support employees.
This should enable customers to switch to SAP Cloud powered by SAP HANA according to their individual requirements, while at the same time exploiting existing investments in local software solutions.
This includes the "Call 1 SAP" freephone number, which will be available in the second quarter of 2014.