Help Desk
Expert help - anytime, accurately and anywhere
When the implementation project is successfully completed, your SAP systems begin operating. Whether SAP ERP, SAP S/4HANA, decentralised World Cup or decentralised EMM: We can support you well beyond the project duration if required. We tailor our support offer to the individual needs of your company and IT department. Even after the project, the same consultant or consultant who also implemented the project will be happy to support you as you already know your environment, customising and developments. In addition to handling faulty tickets and incidents and resolving incidents, we are also available to answer questions about the basic configuration during operation, monitoring and optimisation of your processes, and inserting system upgrades or patches.
SAP Business ByDesign is explicitly targeted at medium-sized enterprises. As a complete ERP solution, the system includes large parts of process optimisation. It is often difficult to keep track of them, especially at the beginning. Therefore, we are available as SAP partners for any questions and requirements.
SAP Support Portal
We provide a proactive approach to problem solving because we are more likely to help you avoid problems than to fix them. For this reason we carry out regular health checks of your system. We proactively monitor and optimise your IT performance. In close collaboration with your internal IT staff, our support experts can identify potential IT issues and help solve them before they become business issues.
The SAP provides support packages (SAPK-60735INEAHRCGB, SAPK-60736INEAHRCGB) and SAP Notes (2122631, 2106115, 2106114, 2 126181), a new class that makes the P60 control certificate easily displayed in the ESS. The class CL_HRESS_P60_GB is in the package PAOC_ESS_PER_GB. With the GET_FORM_DATA method, you can access a form directly as a PDF and install it into your own application. To do this, you specify the personnel number of the person and the corresponding parameters of the type HRESS_T7GB_ESS_F as the import parameter.
Tools such as "Shortcut for SAP Systems" are extremely useful for SAP support.
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Feedback from our customers using our live support channels is very positive.