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SAP defined project team
Many users are looking for a suitable tool for better knowledge transfer, especially when it comes to establishing new standard business software in the company. But it is particularly time-consuming and burdensome to put together suitable learning aids at the same time, especially during the introduction of a complex ERP application system such as SAP's. Are you still planning traditional introductory training? Forget it. Online learning is needed. But what does it look like in practice? Shortly before the software launch, the support team will hold intensive training sessions for the users within the department. If the start date is delayed by a few weeks, users have already forgotten what they have learned and cannot use it in writing. Often it is still lacking in the current documentation of the processes, because until the rollout the processes sometimes change. We found a method to procure useful training material despite the introduction stress in the Ondemand Personal Navigator tool of the US company Ondemand Software.
Each request to the service is catalogued by a ticket system and then processed. This helps to identify specific problems in the application of the systems more quickly and can be systematically fixed or improved.
Proactive Success Critical Support
Our customers have access to a modern ticketing system. The platform allows you to view the notifications and work done on your system. In this way, we ensure the transparency of our activities.
This growth continues to challenge the company's IT. This includes not only the connection of new sites and the introduction of new systems and functions. The day-to-day business will also continue to be managed - from ensuring the smooth operation of applications and networks to supporting users at the sites.
Tools such as "Shortcut for SAP Systems" are extremely useful for SAP support.
The first stage of our customer service process involves receiving all support requests from users.
The ticketing system used documents the progress of their SAP Managed Service.