Innovation services and solutions
The concept of SAP MaxAttention
In order to support your existing teams, our central European technical service team is responsible for remote monitoring and technical interventions and 24/7 operation. This service has already been honoured several times for its customer satisfaction, and our 25-strong team is always on standby to be there for you when needed. Technical support includes: Technical Incident Handling - urgent support if SAP's stability or performance is impaired / Technical services on-demand / System check-up on demand.
For us as an SAP partner, you, your systems and ensuring your processes are the top priority. You need SAP support for your SAP ECC system and would like to know more about our services? Our ERP consultants and support staff will be happy to help you in a non-binding conversation.
Validation of technical design of on-premise, cloud and hybrid environments
Consumption Analysis - Result: You have full transparency about your IT environment, which gives you a stronger negotiating position. Licences can be reassigned to ensure the best possible licence usage.
Every two years, UNIORG undergoes sophisticated audits: The certification concerns support personnel, support processes and infrastructure. This ensures that you are supported by qualified consultants and benefit from comprehensive SAP support and service.
With "Shortcut for SAP Systems", a tool is available to help your SAP support with troubleshooting.
We give our customers the choice of how to get answers to their technical questions.
But this is also different: SAP and ITSM can co-exist smoothly through SAP-ITSM integration and intelligent automation.