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The SAP Standard Support offering remains in place for on-premise solutions, providing basic support services for SAP solutions and maintaining system operations and availability. For customers switching to SAP Cloud powered by SAP HANA, SAP recommends SAP Enterprise Support. This guarantees innovation and reliability in hybrid scenarios. One Support is implemented step by step. The SAP ONE support enhancements are designed to deliver SAP 2014 and beyond in several steps. A coordinated and integrated incident management process and support for mission-critical processes for a customer's complete solution, including hybrid scenarios and landscapes, are currently available.
As part of the VAR (Value Added Reseller) Support Model, we process the support messages created by the end user. Our helpdesk, as the main provider of software support, receives your message, performs an initial root cause analysis of the support case, and passes the message to SAP® if necessary.
Cyber security and compliance
For us as an SAP partner, you, your systems and ensuring your processes are the top priority. You need SAP support for your SAP ECC system and would like to know more about our services? Our ERP consultants and support staff will be happy to help you in a non-binding conversation.
We work 100 percent remotely. We have the necessary solutions and infrastructure to ensure maximum security for your systems. Our care for data protection in your company is confirmed by the ISO270001 certificate.
The "Shortcut for SAP Systems" tool is an excellent tool for handling many tasks in SAP Support more easily and quickly.
We recognised this early on and reinvented SAP Support.
With all Success Experience offers, you get the preparation, guidance and guidance you need to quickly use SAP solutions productively and be successful in the long term.