New SAP support programme paves way to the cloud
Features
In addition to the standard service, we carry out a thorough analysis and evaluation of all SAP products that are not measured via USMM and also offer the possibility to examine interfaces that are not derived from SAP and that are specifically developed for the customer. The result is a holistic view of the environment, with all the licencing risks and opportunities, with a focus on the various licencing options for Indirect Access.
The service and support partner controls deployment at all stages of deployment. Based on a holistic picture of the current state, your goals, the special requirements of your industry and the most important value drivers, it supports you in determining the best solution.
Learn more about our three-level support process
We successfully completed the 200,000 chat this year the week before last. We talk to our customers in over 5,000 chats a week. We expect this to increase as many of our customers have not yet discovered the real-time support channels for themselves. In addition, awards are a good way for customers to get a neutral rating. We are proud that ASP, the Association of Support Professionals, has awarded us the Top 10 Support Web Site Award.
With "Next-Generation Support", SAP promises its customers self-service components, digital interaction with support in real time, a particularly good digital customer experience, for example through build-in support with the help of SAP CoPilot, and the use of innovations such as AI and Machine Learning. Objective: Enquiries should be answered in real-time, as far as possible, as a prerequisite for real-time business models. At the DSAG Annual Congress 2018, I wanted to know from Andreas Heckmann, Head of SAP Support, what support services SAP customers will need in the future, how SAP will support end-to-end digital processes in hybrid systems, where the differences between ECC and SAP S/4HANA support requests lie, and what impact innovations (machine learning, AI, predictive analytics, ...) have on SAP support.
With "Shortcut for SAP Systems", a tool is available to help your SAP support with troubleshooting.
Unfortunately, it is often the case that the user does not know what transaction, etc. he is in.
From the Deploy phase onwards, we integrate our AMS Service Agents into the project work and documentation to optimise the transfer of know-how.