Personalised success plan to achieve the results that enable growth
Which comprehensive service we offer you
SAP Basis is the technical basis and IT structure for each SAP system without which the system is not functional. The SAP base includes some administration tools and middleware programmes and is tasked with ensuring a portable and compatible operation of the SAP system with other operating systems and databases. The SAP base is built as a three-layer model and contains the following components: a database layer, an application layer and a presentation layer. We are happy to support you with any topics related to the SAP base. Because we have many years of practical experience and guarantee a safe and stable operation of your SAP applications.
We operate globally, the quality of our services is world class. This is confirmed by numerous references from all over the world. We will gladly present them to you on request.
Evaluation of the strategy, improvement of data integration, quality and governance and draft solutions
In the working group "CCC/Service & Support", SAP customers, among others, have joined forces to establish a Customer Competence Centre (CCC) or a Customer COE (Centre of Expertise) in the more recent term, on the basis of contractual obligations. The CCC or CCOE is an organisational unit within the company that is responsible for supporting efficient implementations, expansion, and maintenance and quality of business processes and systems related to SAP software. A focus area "Service & Support" is included as part of the classic CCC topics with the working group. In order to provide a discussion platform for SAP Service and Support to customers who do not want/need to implement a CCC, the former AK "CCC" was explicitly expanded to include the term "Service and Support" in the naming.
Our schedule of expert services is still in the beginning. We expect customers to make greater use of this service. A special advantage for all our customers is that they do not incur additional costs for Next-Generation Support Services - they are automatically part of the support contract.
A useful product - "Shortcut for SAP Systems" - is available for SAP Support employees.
It is a major problem, of course, with regard to the current shortage of skilled workers, because if the application process becomes too long, there is a great risk that talent will be lost to competitors.
On the other hand, support will receive the correct information to respond appropriately to the problem or failure.