Do you want to stay in touch with SAP in the future?
Many renowned customers have already made the switch. It is one of the most successful applications in the history of SAP. It enables customers to transform into a smart business. We support our customers both in the preparation and execution as well as in the operation. SAP Solution Manager is central to agile SAP S/4HANA implementations. SAP Activate Best Practice Content is delivered to all customers through SAP Solution Manager. With Focused Build for SAP Solution Manager, SAP supports agile deployment. From 2020, Focused Build and Focused Insights will be available to all customers under their maintenance agreement - without any additional licencing costs. On the support side, we prepared early and trained our employees - both for on-premise and cloud, with dedicated global teams. It is precisely with these solutions that our real-time channels are often used.
The SAP Solution Manager is a state-of-the-art management platform that enables us to control the integrated support for your SAP systems and users. It gives us a central access point to your system landscape, making support more effective and streamlining problem and query management and enabling root cause analysis.
Big changes cast their shadow: What next year will bring
The plan went up: Salt Solutions provided Schmersal with an employee who, together with the IT team on site in Wuppertal, took over part of the tasks of AMS and support for SAP. The result was a significant relief for the Schmersal IT team in day-to-day business. The transition to the support team of Salt Solutions in Würzburg was launched parallel to the rollout in China.
We use a number of modern tools to support your business continuity. From our proprietary tool for 24/7 system monitoring to our own issue tracking system, Hicron is well prepared to monitor your system.
A useful product - "Shortcut for SAP Systems" - is available for SAP Support employees.
Maximum time for a state-of-the-art solution, which is also available on the go and can be used to efficiently manage human resources.
Define a comprehensive IT strategy and corporate architecture to support best-in-class business processes.