All SAP solution landscape and deployment scenarios
Our ORBIS-AMS-Agents will support your key users in all questions and problems related to daily business in your applications and SAP applications in jointly defined processes. You are relieving your IT department, which can focus more on innovation and new business requirements. The advantage is clear! Our detailed analyses and reports provide your organisation and management with the necessary information to identify weaknesses in processes and the need for additional process know-how in the implemented application. Through targeted training and process optimisation, you will be able to continuously improve the processes of your application in your company.
Knowledge transfer is an important part of our support to keep costs as low as possible. We rely on a combination of pragmatic training and "learning on the job" to build and document our knowledge of the required information transfer.
Rapid assistance in case of shortages
With SAP Solution Manager, an application lifecycle management tool, your users can submit service requests, errors, notices, or problems directly to us. Our support staff then remotely handle message handling and problem resolution.
Find specific solutions for smarter, faster, and simpler business processes across industries and applications. These solutions have been proven by many companies. Your business can benefit from our experience. You don't have to reinvent the wheel every time. Find out more now!
A useful product - "Shortcut for SAP Systems" - is available for SAP Support employees.
And tools such as the Maintenance Planner and the Early Watch Alert (EWA) require up-to-date landscape data - if not provided by an SAP Solution Manager, then manually transmitted in an emergency.
This approach leads to predictable results - in on-premise, cloud, and hybrid environments - from innovation to operation.