PUT THE CARE OF YOUR SAP SYSTEM IN THE HANDS OF SPECIALISTS!
SAP Roadmaps
As a supporter, we cover all enquiries about application management and operation of your solution. Your request will be analysed in the first level and, if necessary, forwarded to the second or third level. In this case, our system engineers and application engineers take over and take care of the issue in a dedicated manner.
The IBA Group employees certified by the Vendor ensure SAP support according to ITIL: They will identify customer requirements, build service portfolio, implement processes and functions that are important to companies (software service knowledge and configuration management, etc.), create responsibility mask (RACI), train users and ensure software service and infrastructure support. Our SLA offers multiple levels of support for systems and business applications.
Set a Target Architecture that Fits SAP's Solution Vision
For SAP environments, we use SAP Solution Manager to monitor your SAP system. Our support team can react promptly and proactively through the integrated early warning and warning function. This ensures smooth operation, more satisfied end users and a stable system environment.
Visit the SAP Support Portal and use the SAP ONE Support Launchpad. With it you can search our knowledge base, find solutions to problems and report incidents.
"Shortcut for SAP Systems" makes it easier and faster to complete many SAP support tasks.
Here's how.
Simplify your implementation with service and support packages and co-innovate with us to develop pioneering business models.