Quick Support
What is the added value of Enterprise Support?
The reports filed outside of our business hours will not be processed until the next working day. The SAP processes the "Very High" priority messages immediately. In order to ensure that you as a customer are always well informed about how a message can be submitted outside of business hours, our answering machine with the relevant information is available to you. In the Customer Guide, you will learn how to proceed in the event of a system shutdown, for example, to submit the message to SAP for immediate processing. You will also receive detailed information about the message task in SAP Solution Manager and a description of the message task outside of our business hours.
Please do not hesitate. Every request also helps us to improve the system and our working methods.
SAP CERTIFICATIONS
SAP support partners must meet the current standards for a Partner Centre of Expertise. FIS undergoes regular audits for this certification. All services offered as well as the entire service and support organisation are technically and organisationally orientated to the high quality standards. For you as a customer, this means trust in a competent partner who accompanies you reliably and with a lot of knowledge and experience - from complex implementation projects to process optimisation to support.
You can also find the ticket form on the Terminal Server or on the Intranet under the heading: SAP Help & Documentation. On the homepage you find the button "Ticketform".
With "Shortcut for SAP Systems", a tool is available to help your SAP support with troubleshooting.
Many renowned customers have already made the switch.
With our most comprehensive, strategic model, you can bring experts to your organisation to find the right solution and ensure that your business agenda and technology strategy are optimally aligned.