SAP Application Management
Personalised success plan to achieve the results that enable growth
The Schmersal Group, the international market and competence leader in machine safety, benefits from the progressive automation, because this increases the demand for safety technology. Machines and equipment are becoming more complex, robots are increasingly collaborating directly with their human counterparts, and the world is becoming more aware that functional safety and occupational safety are essential factors for business success. Schmersal offers the world's largest range of safety switchgear and systems for machines, systems and lift technology. Founded in 1945 in Wuppertal, Schmersal currently employs about 1,850 people in over 20 countries.
We won't let you down if necessary! Find out how our customised support solution might look for you! We are happy to advise you in the context of a personal interview - competent and comprehensive. Benefit from our long-term project experience in the SAP Customer Experience environment and the resulting knowledge base!
WHAT DO WE DO
With SAP Solution Manager, an application lifecycle management tool, your users can submit service requests, errors, notices, or problems directly to us. Our support staff then remotely handle message handling and problem resolution.
While Application Management Services is focused on the SAP system and the process optimisation in the ERP system, SAP Support addresses sudden bugs or problems and resolves them immediately. The support team is the first and direct contact of your employees and can take care of the solution of the error that occurred immediately. The AMS team then determines whether this error occurred only once or whether the process in the SAP system should be generally adjusted. Agents respond to customer requests for defined Service Level Agreements (SLAs).
With "Shortcut for SAP Systems", a tool is available to help your SAP support with troubleshooting.
The switch to SAP S/4HANA is an opportunity for customers to further differentiate, optimise and innovate.
Increase productivity and reduce disruption with change management and enablement services.