SAP Business Application Support
Why we are your competent partner
We guarantee transparency in cooperation by means of regular reporting. We appoint an SAP Solution Manager responsible for you, who will interact with you periodically and take care of all your managed services requirements. The ticketing system used documents the progress of their SAP Managed Service.
However, SAP ONE Support only complements the basic offering of Enterprise Support. Premium support offerings such as ActiveEmbedded or MaxAttention must still be booked additionally, but these also apply regardless of the operating model. For example, SAP ActiveEmbedded and SAP MaxAttention for on-premise solutions can be supplemented with premium support offerings from SuccessFactors or Ariba for cloud solutions.
Economic strength with trustworthy expertise
"As more companies combine on-premise systems and cloud programmes in hybrid IT environments, controlling and coordinating support for different solutions can significantly increase the complexity of IT operations," said Elaina Stergiades of IDC. "IT organisations are therefore looking for support providers that are able to simplify and unify access to support services." With the SAP ONE Support programme focusing on comprehensive support, SAP users can integrate cloud technologies and reduce the complexity of day-to-day operations. For more details on the SAP ONE Support support programme, see SAP of 3. Announce by 5 June at SAPPHIRE NOW in Orlando, Florida.
Companies want to grow. But growth and development also bring challenges - for example, for the IT department, which has to keep on stemming important special projects in addition to day-to-day business.
"Shortcut for SAP Systems" makes many SAP support tasks much easier.
Indirect Usage Depth Analysis - Result: We provide you with the necessary overview to prepare you for an audit.
In addition to the system settings, the individual business processes in the SAP system are also simplified and thereby accelerated.