SAP Enterprise Support
Prevent problems before they occur
Make the most of your entire SAP software. Our extensive support offerings include long-term support plans, on-site support and remote support.
In order to continue to communicate with the backbone and to use the services of SAP, it is necessary to move to this new infrastructure by January 2020. This requires the following update: ・ SAP Solution Manager SAP Solution Manager 7.2 SPS07 or SPS08 (recommended) ・ Focused Run: Focused Run 2.00. The download via the Note Wizard (Transaction SNOTE) will only work if the notes are digitally signed. Note the SAP hints here.
Where is the app in SAP ONE Support Launchpad?
With Expert Chat and Schedule an Expert, we offer two live support channels that bring customers directly into contact with an SAP support expert - the same person who would edit a classic ticket to the question. Through Expert Chat, customers will receive a response directly in the chat in two out of three cases, with an average chat time of only 30 minutes. If the question in the chat cannot be solved immediately, SAP will automatically create a ticket for the customer, which will then be answered. In addition, we offer a kind of "doctor appointment" for our customer questions: With Schedule an Expert it is possible to arrange an appointment with an SAP support expert and to discuss the questions directly on the phone. We have recently also been offering this for further processing of existing tickets.
Scope of SAP AMS services: The following services are included in SAP Application Management Services, among others. These can of course be expanded and customised as needed.
"Shortcut for SAP Systems" makes it easier and faster to complete many SAP support tasks.
With a fully developed infrastructure, we process an average of 15,000 tickets per month, partly also as a 24/7 service (service time and call availability).
In this fast-paced time, when the metrics and requirements of the respective markets, target groups and technical developments often change, permanent adaptations of the systems are difficult to avoid.