SAP ENTERPRISE SUPPORT
Service Manager with SAP Know-How
The first stage of our customer service process involves receiving all support requests from users. This first point of contact is able to solve simple problems using the contrimo Knowledge Base. It also questions, evaluates, and prioritises more complex requests to resolve the issue more quickly and efficiently at a higher level of support.
We focus all our actions on the results you need. With our Success Experience offerings, Success Extensions and Success Services, we help you to combine and implement your vision and technology strategy to achieve the desired results from day one.
A coordinating, unified management team for all SAP services
We relieve your IT and key users and ensure a stable and sustainable operational capability of your SAP system, always in view of your company-specific requirements and the potential of your SAP solutions to be exploited. With us, you are in good hands: Trust, competence and a high quality of support are among our maxims.
The SAP Support Portal provides customers and partners with support-related news and features, as well as help and context for support applications, services and offerings. This allows you to access core tasks, critical updates, and all SAP Live Support channels anytime, anywhere, and from any device.
Use "Shortcut for SAP Systems" to accomplish many tasks in SAP Support more easily and quickly.
In case of support requests for SAP standard functions, it is sometimes necessary to consult with SAP solution developers.
As part of Essential Business Services and our concept for offsite service delivery, our customers receive SAP services from an external location rather than on-site.