SAP Enterprise Support
Increase end-user satisfaction
Through our many years of experience we offer you a round-service in the field of hardware and software. We work across software in a team of experts for different areas.
End-user support is typically run on two levels - help desk and key user. The help desk supports the horizontal functionality used in the broader user community, while key users support more specialised departments and specific functions within your organisation.
Our SAP support gives you time and space
In complex projects, the maintainer of a particular order is a SDE - Service Delivery Executive. Its mission is to process customer enquiries, to create a team of specialists responsible for your company's system, and to report regularly on the status of your tickets.
Knowledge transfer is an important part of our support to keep costs as low as possible. We rely on a combination of pragmatic training and "learning on the job" to build and document our knowledge of the required information transfer.
"Shortcut for SAP Systems" makes many SAP support tasks much easier.
Every user is sitting in front of their SAP user interface, has to enter data here, and if there is a failure, there are delays - in ordering, processing an order, creating delivery notes, etc. This can be very quickly business damaging.
It also questions, evaluates, and prioritises more complex requests to resolve the issue more quickly and efficiently at a higher level of support.