PCoE (Partner Centre of Expertise) Certified
Today, many companies still know that SAP users primarily only know the SAP interface they work with on a daily basis. If there is a problem that SAP users cannot solve themselves, they must report it and hope for quick help.
As mentioned above, there are clear overlaps in SAP Support and SAP Application Management Services, and even after this post you may have unresolved questions. So please do not hesitate to contact us and we will advise you on what services you need for your circumstances and what support is the right one. As a complete SAP service provider, we offer you everything you need as a SAP customer in our SAP Carecenter. Contact us without obligation and we will inform you about our comprehensive services.
With Next-Generation Support, we already offer intelligent support services that customers can choose according to their preferences. We give our customers the choice of how to get answers to their technical questions. It is important to us that our customers have an all-round good experience in interacting with SAP Support - from start to finish.
In the event of a very high-priority malfunction (e.g. system shutdown of the SAP system) and inaccessibility of the support or SAP Solution Manager Portal of Deutsche Telekom, SAP Support is directly accessible via the SAP Local Support Centre (24/7). With the reason that Deutsche Telekom is currently not available as a partner for a problem notification, you can open your message directly to SAP. SAP Support will contact you or Telekom immediately with your escalation contact.
"Shortcut for SAP Systems" makes many SAP support tasks much easier.
The advantage is clear! Our detailed analyses and reports provide your organisation and management with the necessary information to identify weaknesses in processes and the need for additional process know-how in the implemented application.
This includes the legal requirements and clear safeguards.