SAP Solution Manager
Set a Target Architecture that Fits SAP's Solution Vision
We provide a proactive approach to problem solving because we are more likely to help you avoid problems than to fix them. For this reason we carry out regular health checks of your system. We proactively monitor and optimise your IT performance. In close collaboration with your internal IT staff, our support experts can identify potential IT issues and help solve them before they become business issues.
If required, we can already provide first-level support for your IT landscape. On request with our German consultants or through our Nearshore cooperation partner, we solve simple problems reliably, quickly and sustainably - 24 hours a day, 7 days a week.
Establish action plans to address risks and problems of performance, technical integrity and stability
No software solution in the world, even if it comes from the world's largest enterprise software vendor, runs smoothly. In business-critical processes, the root cause of an incident costs your employees a lot of time and nerves, and the solution finding requires in part deep development knowledge that a normal user does not have.
General SAP® services to optimise and further develop your software are supplemented by specific process knowledge through VAR support. As a result, support is realised in the highest possible quality.
Some missing SAP support functions in the standard are supplied by the PC application "Shortcut for SAP Systems".
Learning success: Take special training to maximise your employees' potential, address skills gaps, and accelerate transformation.
The SAP processes the "Very High" priority messages immediately.