What does this mean in detail?
Knowledge of how to integrate your current landscape with SAP Business Technology Platform
Please do not hesitate. Every request also helps us to improve the system and our working methods.
A shortage of personnel, a short-term, high volume of work, or a lack of specialist knowledge within the IT department can lead companies to acquire external knowledge. Regardless of whether the staffing needs to be strengthened due to illness or vacation, our expertise in SAP-based, with Netweaver and many other topics is at your disposal.
Co-design
With SAP Solution Manager, an application lifecycle management tool, your users can submit service requests, errors, notices, or problems directly to us. Our support staff then remotely handle message handling and problem resolution.
In order to make it easier for companies to get into the SAP HANA Cloud, SAP unifies maintenance and customer service for On Premise and Cloud systems. SAP One Support offers coordinated support for in-house and cloud systems and is designed to ensure flexible and easy use of software in all operating scenarios. This should enable customers to switch to SAP Cloud powered by SAP HANA according to their individual requirements, while at the same time exploiting existing investments in local software solutions.
"Shortcut for SAP Systems" makes it easier and faster to complete many SAP support tasks.
With the rollouts of SAP software to additional locations, new functions, as well as new employees, come to SAP systems and increase the support volume.
We support our customers both in the preparation and execution as well as in the operation.