Whether after a successful joint project or as a new customer, we support you!
Management of organisational changes
Our experts ensure a timely release with short reaction and solution times. We rely exclusively on permanent employees in Germany for our support and do not use offshore resources for our call-in.
As one of the few companies in the world, we have been awarded the title in the field of SAP Cloud Application Services - Strategic Supplier. It is an award for companies that offer their customers the highest level of Application Management Support (AMS).
SAP Application Management Services (SAP AMS)
In the working group "CCC/Service & Support", SAP customers, among others, have joined forces to establish a Customer Competence Centre (CCC) or a Customer COE (Centre of Expertise) in the more recent term, on the basis of contractual obligations. The CCC or CCOE is an organisational unit within the company that is responsible for supporting efficient implementations, expansion, and maintenance and quality of business processes and systems related to SAP software. A focus area "Service & Support" is included as part of the classic CCC topics with the working group. In order to provide a discussion platform for SAP Service and Support to customers who do not want/need to implement a CCC, the former AK "CCC" was explicitly expanded to include the term "Service and Support" in the naming.
All this - and much more - is provided by our REALTECH Service Management Software out of the box. But it doesn't have to be our complete ITSM solution to realise this integration. You don't have to throw proven and powerful Service Desk systems like Jira, ServiceNow, BMC or helpLine overboard. You can integrate the described automatisms as an app into existing systems.
Some missing SAP support functions in the standard are supplied by the PC application "Shortcut for SAP Systems".
Do you need support or do you not have sufficient spare capacity? Call us or write to us and we will find a solution together.
You also benefit from a high cost savings.